Frequently Asked Questions

  • Do you offer online counseling?

    Yes! We provide secure, HIPAA-compliant online counseling for anyone located anywhere in Texas. Whether you're at home, away at college, or balancing a busy schedule, online counseling makes getting support easy and accessible.

  • What issues do your counselors help with?

    Our licensed therapists support clients experiencing:

    • Anxiety
    • Depression
    • Relationship or family conflict
    • Stress and burnout
    • Trauma and PTSD
    • Parenting challenges
    • Self-esteem concerns
    • Life transitions
    • Children’s behavioral or emotional issues
    • Other struggles or concerns
  • Do you take insurance?

    We are considered out of network for most insurance providers. However, many clients are eligible for reimbursement directly through their insurance. We also accept FSA/HSA cards and offer sliding scale options to help make counseling more affordable.

  • I’m in crisis, feeling unsafe, or having suicidal thoughts.

    If you are in immediate danger, please call 911 right away.

    If you need someone to talk to and are not in immediate physical danger, you can call or text 988 to reach the Suicide & Crisis Lifeline (available 24/7).

    Life Savers ER offers 24/7 emergency medical services with 4 convenient Houston ER area locations. Please reach out to Erica Perez at (832)-971-7059.

  • How do I schedule an appointment?

    You can easily book a session online through our website, or call us at 832-352-1600. Our admin team will help match you with the therapist who best fits your needs.

  • What ages do you see?

    We see clients ages 3 and up, including children, teens, adults, and families.

  • Do you offer in-person sessions?

    Yes! Our office is located at:
    110 Vision Park Blvd, Suite 200, Shenandoah, TX 77384.

  • How often should I come to therapy?

    This depends on your goals and needs. Many clients start with weekly sessions and adjust as progress continues.

  • What can I expect in my first session?

    Your therapist will get to know you, talk through what brought you in, and help you set goals. It’s a comfortable, judgment-free conversation designed to help you feel supported and understood.

  • Do you offer religious counseling?

    Our counselors are not ministry-licensed; however, we respect the role faith may play in your life and can incorporate spiritual or religious beliefs into counseling when requested.

  • How do I request access of my medical records?

    Please visit our Consumer Rights & Instructions page to download the form if you would like to request records or need guidance on next steps.

Take the next step in your personal journey to hope, happiness, and healing.

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